Today I leased a 2018 RAV4 XLE from Island Toyota. I wish I could give the customer service I received from them more than five stars. From the time I walked in the door until I picked up my car today I was given superior customer service. Tyler Rivera who was my salesman was very attentive and very helpful in getting me the vehicle that met all my needs. Matt Ricardone, sales manager, was instrumental in getting me my vehicle in a price range I was comfortable and surprised me at pickup with an added feature that I wanted that I wasn't willing to pay for. To say he went above and beyond is an understatement. Lastly, Dennis Cropley, the finance manager was both friendly and knowledgeable explaining to me the terms of my lease agreement. I highly recommend this establishment.
Had a great experience this morning...Israel was great as a salesman and Dom was great in finance...3 hours and walked out with brand new Rav 4...thank you for making a stressful experience pleasant!!!
My experience was great , I made my appointment the day before for 10:00am ,I arrived at 9:55am the first and only person I spoke to was Lorena Vilella , she was very personable told me exactly what they will be doing to my car , she offered me a free car wash that I happily accept , she took down my cell phone number and told me it will take about one hour and fifteen minutes ,then directed me to the waiting room , and enjoyed my free coffee and bagel , one hour and five minutes Lorena text me my car was ready . She explained exactly what they did to my car , she scheduled my next visit my car rolled up all cleaned and serviced and I was on my way. I actually enjoyed my visit. I provided customer service for 49 years be proud of the service from Lorena and your staff.
Worked with Anthony Raucci getting me a new Toyota RAV4. Very seemless, informative and courteous. Will reccomend to anybody on Staten Island looking for a new car to come to the Island Auto Group!
At Island Toyota I always receive outstanding service, with courtesy and professionalism. Lorena makes sure I understand the service being done and always arranges for our shuttle when we can’t wait. I would definitely recommend Island Toyota!
I strongly recommend island toyota service u don't have to worry about anything they take care everything u needed I really appreciate your service thank you so much
My two the day of service was Lorena Vilela. She was extremely helpful and very ptofessional. Lorena made the information needed very easy and had almost all the info she needed right in front of her. I was distressed to see the intake station where the cars pull in making it very unhealthy for all the reps They should be back in the offices where don't have to Breathe in exhaust all day
Lorena Vilela was very professional, warm, and hospitable. She went through every step of the process with me. The service was superb. She made sure that my car was serviced in under an hour. I am very happy with my experience and look forward to going again.
lam so happy because this first time I fell setcifed at service of my car. Lorena is the best. thanks a lot. this change my experience . I had bad experience with sales but very satisfied with customer service
Found this dealership on internet. Sales manager contacted me immediately and we went to see the car. Antony - a sales person was super polite and helpful. We applied for financing, and even though our credit score was not great, the financial manager George helped us to get it approved for a really good interest rate! After that whenever we had any issue with the car, the mechanic Jimmy was always there for us. I’m so happy I found this dealership which is so reliable, helpful and full of patience and politeness with customers.